January 2017

Major Previews Outage
We have resolved the earlier issue with our previews engine. Thank you for your patience.
Jan 19, 11:04-11:56 EST
Site Downtime
Site issues have been resolved.
Jan 17, 10:09-11:08 EST
Litmus App Inaccessible
The Litmus application is now accessible again. We apologize for any inconvenience this might have caused.
Jan 9, 13:15-13:42 EST

December 2016

No incidents reported for this month.

November 2016

Freenet.de previews testing incident
This incident has been resolved.
Nov 24, 11:05-15:26 EST
Webmail testing
Webmails should all now be available!
Nov 10, 13:49 - Nov 11, 09:08 EST
Image Loading Intermittently Working
This incident has been resolved.
Nov 7, 08:59-11:10 EST

October 2016

DNS issues affecting Signups and Upgrades
This incident has been resolved.
Oct 21, 14:38-20:51 EST

September 2016

Delay in Email Analytics
Email Analytics is back to real-time!
Sep 16, 09:01-11:28 EST
Litmus - Email Previews and API not responsive
We are back! Thanks for your patience.
Sep 7, 09:05-10:07 EST

August 2016

Outlook, Office 365, and Yahoo! Webmail accounts not generating Email Previews
We are back! Thank you for your patience.
Aug 25, 14:46 - Aug 27, 11:45 EST
Brief Downtime - Mac Clients
This issue has been resolved. Thank you for your patience.
Aug 18, 11:55-14:50 EST

July 2016

[Scheduled] Billing Operations Maintenance
Thanks for your patience!
Jul 30, 10:00 - Jul 31, 03:15 EST
[Scheduled] Disabling TLS V1.0
The scheduled maintenance has been completed.
Jul 30, 12:00 EST

June 2016

No incidents reported for this month.

May 2016

[Scheduled] Partial outage for scheduled search maintenance
The scheduled maintenance has been completed.
May 25, 21:01-22:00 EST
[Scheduled] Partial outage for maintenance
This maintenance has been successfully completed.
May 17, 21:00-22:54 EST

April 2016

[Scheduled] Planned Outage for Database Migration
This maintenance is complete. Thank you for your patience.
Apr 23, 22:38 - Apr 24, 00:02 EST
Litmus previews outage
Litmus Email Previews are fully functional again.
Apr 23, 15:05-15:24 EST
[Scheduled] Planned Outage for Database Migration
This outage was errantly scheduled for 9am.
Apr 23, 09:00-10:26 EST

March 2016

[Scheduled] Planned Database Maintenance
The scheduled maintenance has been completed.
Mar 12, 11:30-12:00 EST
Email Previews: Issues creating new tests
Everything is back to normal. Thank you!
Mar 1, 11:33-11:54 EST

February 2016

Email Analytics
This issue has been resolved.
Feb 29, 13:05-19:08 EST
Email Previews
This incident has been resolved.
Feb 18, 13:19-13:59 EST

January 2016

Spam Tests - Outlook results not populating
This incident has been resolved.
Jan 21, 14:43 - Jan 26, 07:50 EST
Spam Tests - Results not being received by Litmus
We have resolved this issue. Spam results are now coming back. Thank you for your patience!
Jan 21, 11:09-14:41 EST
Issue with previews returning
This incident has been resolved.
Jan 4, 09:24-09:40 EST

December 2015

Litmus - Email Previews issues
We are back! Thank you for your patience.
Dec 1, 13:18-14:02 EST

November 2015

Yahoo! Mail outage
Yahoo! Mail seems to be having intermittent issues across the globe, but we are now processing Email Previews for our Yahoo! accounts.
Nov 11, 15:38-16:36 EST
Email Previews: Issues receiving and processing emails
We have resolved the issue and are now processing Email Previews. Thank you for your patience!
Nov 11, 13:06-16:35 EST
[Scheduled] Litmus.com planned maintenance
We have completed the post-move site review. Everything went smoothly so we are able to close the window early as we had hoped. Thank you for your patience.
Nov 7, 22:51-23:26 EST

October 2015

Litmus app experiencing some slowness
We are back! Thanks!
Oct 27, 14:59-18:22 EST
Litmus app experiencing some slowness
We're back!
Oct 27, 14:11-14:42 EST
[Scheduled] Database Maintenance
The scheduled maintenance has been completed.
Oct 22, 23:15 EST
[Scheduled] Database maintenance
Scheduled maintenance is complete. Thank you for your patience.
Oct 19, 22:06-22:19 EST
Instant Previews: Not returning results
We're back! Thanks for your patience.
Oct 19, 17:18-17:22 EST
Some users unable to start new tests
We have fixed the problem that prevented some existing users starting Checklist tests. Everything should be back to normal for folks who experienced this problem earlier today.
Oct 19, 06:29-08:05 EST
[Scheduled] Database maintenance
Scheduled maintenance is complete. Thank you for your patience.
Oct 14, 23:00-23:35 EST
Previews: AOL webmail experiencing issues
Looks like AOL is back! Thanks!!
Oct 7, 14:07-15:31 EST
Litmus application not reachable
This incident has been resolved.
Oct 3, 19:16 - Oct 4, 17:54 EST

September 2015

Email Analytics FTP files delayed
All FTP files have been successfully sent! Thanks for your patience.
Sep 29, 08:11-13:06 EST
Email Analytics, Page Testing, and other services affected by Amazon AWS outtage
All issues pertaining to the AWS outage have been resolved. Thank you for your patience!
Sep 21, 17:35 - Sep 22, 17:39 EST
Email Previews failing due to changes to Yahoo! Mail
We have deployed a fix for this issue.
Sep 21, 17:43-21:33 EST
Link Check: We are investigating an issue that is causing some Link Check tests to fail
All Link Check tests are now running normally. Thanks for your patience!
Sep 1, 09:46 - Sep 2, 17:55 EST

August 2015

Email Previews - some previews clients are unable to process tests
This incident has been resolved.
Aug 25, 11:19-14:29 EST
Email Previews - Android and Android Gmail App currently experiencing a higher than normal error rate
This incident has been resolved.
Aug 21, 11:48 - Aug 22, 11:55 EST
Litmus.com Login - Some users unable to login
We've resolved the issue starting new previews tests. All systems are working again! Thank you for your patience.
Aug 21, 13:10-15:31 EST
Email Previews Screen Captures Returning Broken Images
Email previews are functioning normally now.
Aug 20, 13:12-15:39 EST
Scheduled Maintenance
Our maintenance is complete. Thank you!
Aug 17, 20:05-21:08 EST
Litmus Email Previews Clients Unresponsive
We are back! Thank you for your patience!
Aug 17, 10:17-15:35 EST
Litmus Email Previews Clients Unresponsive
We're back! Thank you for your patience!
Aug 17, 08:32-09:46 EST
Office 365 Unavailable
Our team has fixed the issue with the Office 365 previews today. Thanks for bearing with us, and your results should come back for new tests now!
Aug 7, 12:07-14:55 EST
Email Previews - Period of high failure rates
We have identified the issue and are up and running! Thank you for your patience!
Aug 5, 10:17-12:01 EST

July 2015

Litmus Email Previews
This incident has been resolved.
Jul 30, 10:23-16:37 EST
Page Testing Issues
Page Testing is back! Thank you for your patience.
Jul 29, 11:17-14:13 EST

June 2015

Email Analytics Reporting Issues
We've found the root of the issue and Email Analytics should be functioning normally.
Jun 4, 14:28-14:48 EST

May 2015

Email Previews - A small portion of clients not returning tests
This incident has been resolved.
May 26, 09:52-10:07 EST
Issues with some incoming tests
Everything is back to normal! Thanks for your patience.
May 14, 15:52-16:30 EST
Page Testing - Returning An Error
This incident has been resolved.
May 8, 11:02-11:28 EST
Problems with Apple Mail, Gmail, and Thunderbird previews not displaying HTML emails
Our testing platform should behave properly now with messages that lack a plain-text alternative. Sorry for the inconvenience!
May 8, 01:02-11:24 EST

April 2015

Page Testing - Failure to run page tests
We have identified the Page Testing issue and we're back online! Thanks!
Apr 24, 17:17 - Apr 27, 14:20 EST
Email Previews - Tests Failing
This incident has been resolved.
Apr 24, 14:30-17:16 EST
Email Previews - Testing Issues
We are back! Thank you for your patience.
Apr 23, 10:56-17:01 EST
Gateway Timeouts
This incident has been resolved.
Apr 21, 02:00-14:38 EST
Email Previews - Intermittent Testing Issues
This incident has been resolved.
Apr 20, 13:05-20:52 EST
Email Previews - Taking longer than usual to create and finish tests
We are back up and running normally. Thank you for your patience.
Apr 13, 10:12-12:42 EST
Email Previews Clients are currently experiencing some downtime
We're back. Thank you for your patience.
Apr 9, 17:03-17:32 EST
Apple Mail & Mac Outlook - Not returning test results
Thank you for your patience. These clients are back and operational.
Apr 8, 11:14-13:07 EST
Apple Mail and Mac Versions of Outlook - Intermittent Test Failures
We're back! Thank you for your patience.
Apr 8, 09:41-10:50 EST

March 2015

Email Previews - Outlook Desktop Clients failing a high percentage of tests
Thank you for your patience. We have identified the cause and have implemented a fix. Outlook Desktop Clients are functioning normally.
Mar 23, 13:19-14:35 EST
Email Analytics Campaign Data - Slow Processing Times
Email Analytics is now processing campaign data at full speed. Thank you for your patience
Mar 20, 08:50-13:10 EST
Link Check Tool - Unresponsive
Thank you for your patience. The Link Check Tool is now operational
Mar 13, 10:38-14:41 EST
iPhone 6 and 6 Plus - Capturing Issues
Thank you for your patience!
Mar 9, 13:07 - Mar 10, 13:26 EST
Email Previews - Android Gmail App Slow Capture Times
Thank you for your patience!
Mar 6, 12:06 - Mar 9, 15:50 EST
Web page previews are delayed
This incident has been resolved.
Mar 5, 14:29-17:15 EST
Spam Testing - delayed
Thank you for your patience.
Mar 2, 11:04-11:24 EST

February 2015

Link Check Tool - Unresponsive
This incident has been resolved.
Feb 20, 14:14 - Feb 27, 10:33 EST
Email Previews: Yahoo! Webmail experiencing issues
This incident has been resolved.
Feb 23, 16:52-18:51 EST
Email Analytics - Individual Hits returning slowly
All Email Analytics data should be returning normally now. Thank you for your patience.
Feb 20, 10:27-11:48 EST
Scope service throwing errors
We have resolved the issue. Thank you for your patience.
Feb 19, 08:17-13:11 EST
Outlook 2010 - Outtage
This issue has been resolved. Thank you for your patience.
Feb 17, 12:10-15:40 EST
[Scheduled] Software upgrade
The software upgrade maintenance has been completed. Thank you!
Feb 16, 22:00-23:08 EST
Interactive Testing - Periods of unavailability
Thank you for your patience. We have implemented a fix for this issue.
Feb 13, 13:34 - Feb 16, 14:36 EST
500 Error Message
Thank you for your patience.
Feb 13, 15:47-17:29 EST
Email Previews - Error when returning tests
Thank you for your patience.
Feb 13, 14:53-15:01 EST
Email Previews are experiencing a period of decreased performance
We have resolved this issue. Thank you for your patience.
Feb 12, 13:15-13:41 EST
HTML Upload Tool taking longer than expected
This issue has been resolved. Thank you for your patience.
Feb 12, 12:43-13:04 EST
Main application slow to respond
Litmus is back up and running as normal. We apologise for the interruption.
Feb 12, 06:46-08:45 EST
Email Previews clients experiencing performance issues
This incident has been resolved.
Feb 11, 16:57-20:35 EST
Spam Testing delayed by 15 minutes
Spam Testing is fully functional. Thank you for your patience.
Feb 11, 11:28-16:52 EST
HTML Upload Tool Down
The tool is now fully operational. Thank you for your patience.
Feb 11, 14:13-14:56 EST
Partner API Image URLs contain extraneous information for Outlook 2000 and 2003 tests
We have deployed a fix for this issue. Thank you for your patience
Feb 10, 17:15-17:42 EST
Partner API Image URLs contain extraneous information for Outlook 2000 and 2003 tests
We have deployed a fix for this issue. Thank you for your patience.
Feb 10, 16:47-17:20 EST
Delay in receiving test results
This incident has been resolved.
Feb 10, 11:55-13:28 EST
.Zip file of screenshots may not include all images
We have deployed a fix that resolves the issue. We apologize for any inconvenience that this may have caused. Thank you for your patience.
Feb 9, 17:10-18:26 EST

January 2015

[Scheduled] Routine Maintenance - Jan 30, 2015 - 10AM EST
The routine infrastructure maintenance has been completed. Thank you!
Jan 30, 10:00-10:11 EST

December 2014

[Scheduled] Database maintenance
The scheduled maintenance has been completed.
Dec 20, 14:38-15:22 EST
[Scheduled] Database upgrade
We have canceled today's scheduled maintenance due to a problem detected during testing. We will roll today's window into the one already scheduled for the 20th of December.
Dec 13, 11:18 EST
Outlook.com
This incident has been resolved.
Nov 21, 11:16 - Dec 3, 09:41 EST
Yahoo! Mail Delays
This incident has been resolved.
Nov 24, 12:27 - Dec 1, 11:09 EST

November 2014

Litmus application offline
We have fixed the remaining problems with our reseller api and everything else is looking good.
Nov 27, 23:52 - Nov 28, 07:35 EST
Interactive Testing outage
This incident has been resolved.
Nov 10, 11:20-11:48 EST

October 2014

502 Issues
Our team has fixed the issue with the 502 errors and everything should be running smoothly now!
Oct 28, 11:17-13:06 EST

September 2014

No incidents reported for this month.

August 2014

No incidents reported for this month.

July 2014

No incidents reported for this month.

June 2014

No incidents reported for this month.

May 2014

No incidents reported for this month.

April 2014

No incidents reported for this month.

March 2014

No incidents reported for this month.

February 2014

No incidents reported for this month.

January 2014

No incidents reported for this month.

December 2013

No incidents reported for this month.

November 2013

No incidents reported for this month.

October 2013

No incidents reported for this month.

September 2013

No incidents reported for this month.

August 2013

No incidents reported for this month.

July 2013

No incidents reported for this month.