tag:status.litmus.com,2005:/historyLitmus Status - Incident History2024-03-18T22:30:32-04:00Litmustag:status.litmus.com,2005:Incident/198839692024-03-06T22:00:58-05:002024-03-06T22:00:58-05:00Planned database maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:48</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled database maintenance at this time for Litmus Personalize Pro. Only certain accounts will be affected, and communicated with directly by their Account Managers.</p>tag:status.litmus.com,2005:Incident/201798082024-03-06T17:04:16-05:002024-03-06T17:04:16-05:00Scope bookmarklet issues in Chrome<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:04</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue. Please use Scope in a different browser like Safari or Firefox in the meantime.</p>tag:status.litmus.com,2005:Incident/200421122024-02-26T09:04:20-05:002024-02-26T09:04:20-05:00LPP Instagram Connection Issue<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:04</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:12</var> EST</small><br><strong>Identified</strong> - We have identified an issue connecting Instagram accounts in Litmus Personalize Pro (LPP). We are currently working on a resolution.</p>tag:status.litmus.com,2005:Incident/199648202024-02-15T11:11:38-05:002024-02-15T11:11:38-05:00Litmus Not Loading<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:29</var> EST</small><br><strong>Update</strong> - We are continuing to monitor app behavior.<br /><br />We are aware that some customers attempting to connect via VPN are experiencing service interruptions. If this is impacting you, please reach out to our support team at hello@litmus.com and we will assist you.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>12:48</var> EST</small><br><strong>Update</strong> - We are continuing to monitor app behaviour.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>08:58</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>06:48</var> EST</small><br><strong>Identified</strong> - The issue has been identified and teams are working towards resolution.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:13</var> EST</small><br><strong>Investigating</strong> - Our team is investigating an issue that is affecting our login page. (Existing sessions can be accessed normally, if litmus.com/sessions/new is avoided.)</p>tag:status.litmus.com,2005:Incident/199671672024-02-13T12:57:30-05:002024-02-13T12:57:30-05:00PutsMail and Scope logins not working<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:55</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Update</strong> - We are continuing to work on a solution for this issue.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:46</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.litmus.com,2005:Incident/199687992024-02-12T18:41:43-05:002024-02-12T18:41:43-05:00OAuth Integration<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>18:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:55</var> EST</small><br><strong>Identified</strong> - Partner integrations authenticating with OAuth may see errors when authenticating with Litmus. Our team has identified the issue and we are working on a fix.</p>tag:status.litmus.com,2005:Incident/199691302024-02-12T15:16:17-05:002024-02-12T15:16:18-05:00Litmus Personalize Pro<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>15:16</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:43</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing access to Litmus Personalize Pro.</p>tag:status.litmus.com,2005:Incident/199672032024-02-12T12:45:40-05:002024-02-12T12:45:40-05:00Some images and other assets not loading in the app<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>12:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:02</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:52</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.litmus.com,2005:Incident/199141042024-02-06T09:53:13-05:002024-02-06T09:53:13-05:00LPP Instagram Connection Issue<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:53</var> EST</small><br><strong>Resolved</strong> - This issue is now resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:09</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting Instagram account integrations in Litmus Personalize Pro (LPP).</p>tag:status.litmus.com,2005:Incident/196589662024-01-09T15:57:06-05:002024-01-09T15:57:06-05:00Litmus Personalize partial EU outage<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. All active content is rendering well in our EU environment.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> EST</small><br><strong>Monitoring</strong> - We're continuing to monitor our mitigation efforts. Most tags/content in our EU region are rendering well. We'll continue to monitor this issue.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:51</var> EST</small><br><strong>Identified</strong> - We've identified the issue affecting our EU Litmus Personalize servers and are working to resolve the issue. Most users should see images rendering now but we're continuing to investigate and improve the situation.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>12:47</var> EST</small><br><strong>Investigating</strong> - We're currently investigating an issue affecting some of our Litmus Personalize content servers in the EU region. We're working to mitigate the impact while we identify the root cause.</p>tag:status.litmus.com,2005:Incident/195946182024-01-05T15:43:18-05:002024-01-05T15:43:18-05:00Visa card transaction declines<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:25</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:41</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue where customers may receive a gateway transaction declined.555 error when signing up with a Visa card or updating credit card details with a new Visa.</p>tag:status.litmus.com,2005:Incident/196241632024-01-04T08:30:00-05:002024-01-05T15:13:37-05:00Litmus Personalize Pro content server issue<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> EST</small><br><strong>Resolved</strong> - Litmus Personalize Pro content servers in the North America (NA) instance experienced an issue where images were not being served. This started at 8:32am EST and ended at 9:25am EST. Only emails that were opened during this time would have been impacted.</p>tag:status.litmus.com,2005:Incident/194059022023-12-18T11:09:24-05:002023-12-18T11:09:24-05:00Gmail App (Android) - Images not loading<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:09</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>05:03</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:17</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue where images are not loading in Android Gmail App previews.</p>tag:status.litmus.com,2005:Incident/194427452023-12-15T16:45:12-05:002023-12-15T16:45:12-05:00There is currently a delay in processing email analytics opens<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:45</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:48</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the service as it catches up.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:40</var> EST</small><br><strong>Identified</strong> - There is currently a delay in processing email analytics opens. We've identified the issue and are currently working on implementing a fix.</p>tag:status.litmus.com,2005:Incident/194296612023-12-14T06:21:46-05:002023-12-14T06:21:46-05:00Navigation buttons missing in-app<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>06:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:38</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. If navigation buttons are still missing for you, please hard refresh your browser or clear your cache.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:35</var> EST</small><br><strong>Update</strong> - We are continuing to investigate the issue impacting folders, Design Library, and other navigation buttons.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:14</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.litmus.com,2005:Incident/192433472023-11-29T11:39:35-05:002023-11-29T11:39:35-05:00Builder Errors<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:39</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:29</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues with Builder where projects will not load.</p>tag:status.litmus.com,2005:Incident/184003802023-09-29T11:58:56-04:002023-09-29T11:58:56-04:00Barracuda Score Filter Results<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:47</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting Barracuda score filter results.</p>tag:status.litmus.com,2005:Incident/184937452023-09-15T05:09:02-04:002023-09-15T05:09:02-04:00There is currently a delay in processing email analytics opens<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>05:09</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:15</var> EDT</small><br><strong>Monitoring</strong> - There is currently a delay in processing email analytics opens. This issue is resulting in our in-app display of tracking code information not displaying hits. <br /><br />No EA data has been lost.<br /><br />A fix has been implemented and we are monitoring the service as it catches up.</p>tag:status.litmus.com,2005:Incident/184226432023-09-07T14:40:48-04:002023-09-07T14:40:48-04:00Real-time notifications issue<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Update</strong> - The issue with our real-time notifications partner has recurred and is causing delays in testing. Tasks such as sending in new emails may not automatically notify you or tests may not load without refreshing the page or visiting "Home" to see the updated list.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Monitoring</strong> - The issue with our real-time notifications partner has recurred and is causing delays in testing. Tasks such as sending in new emails may not automatically notify you or tests may not load without refreshing the page or visiting "Home" to see the updated list.</p>tag:status.litmus.com,2005:Incident/183470112023-09-06T22:00:17-04:002023-09-06T22:00:17-04:00[Scheduled] Delays in Email Analytics reporting<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>05:58</var> EDT</small><br><strong>Scheduled</strong> - Portions of Email Analytics reporting data will be delayed for planned maintenance.</p>tag:status.litmus.com,2005:Incident/184097212023-09-06T18:05:07-04:002023-09-06T18:05:07-04:00Real-time notifications issue<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>18:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:11</var> EDT</small><br><strong>Monitoring</strong> - An issue with our real-time notifications partner is causing delays in testing. Tasks such as sending in new emails may not automatically notify you or load without refreshing the page or visiting "Home" to see the updated list.</p>tag:status.litmus.com,2005:Incident/183841122023-09-05T16:31:08-04:002023-09-05T16:31:08-04:00Intermittent 500 errors in the Litmus app<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>16:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:04</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>18:14</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the root cause of the issue. A retry solution is in place to reduce the frequency of the errors.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:08</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent 500 errors when taking actions in the Litmus app.</p>tag:status.litmus.com,2005:Incident/180452842023-08-03T18:48:47-04:002023-08-03T18:48:47-04:00500 Error on Litmus Analyze Page<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>18:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>18:43</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>18:37</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>17:31</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>17:08</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Investigating</strong> - The Analyze section of the Litmus Application is currently experiencing 500 errors. This issue is being investigated.</p>tag:status.litmus.com,2005:Incident/179144672023-07-20T14:54:56-04:002023-07-20T14:54:56-04:00Issues commenting in Litmus Proof<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:44</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.litmus.com,2005:Incident/175860542023-06-16T09:39:16-04:002023-06-16T09:39:16-04:00There is currently a delay in processing email analytics opens.<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:39</var> EDT</small><br><strong>Resolved</strong> - This has been resolved and EA data should be caught up.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the service as it catches up.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:38</var> EDT</small><br><strong>Identified</strong> - There is currently a delay in processing email analytics opens. This issue began on June 13th. <br /><br />This issue is resulting in our in-app display of tracking code information not including the opens generated from June 13th onwards. <br /><br />No EA data has been lost.<br /><br />The issue has been identified and a fix is being implemented.</p>