Email Analytics Gmail Opens Misreporting
Incident Report for Litmus
Between May 7, 2021 and June 8, 2021 a misconfiguration in Litmus' Email Analytics caching caused Gmail opens to record lower numbers than expected. The net result is that Gmail opens in Litmus Email Analytics for that period will be 60-70% lower than typical.

This configuration issue has been fixed and from June 8, 2021 forward Email Analytics is back to recording Gmail opens as expected.
Posted Jun 08, 2021 - 14:10 EDT